Your privacy is our priority. This Privacy Policy clearly explains how ex888 collects, uses, stores, and protects your personal data as a member of our platform in Malaysia.
Our Privacy Commitment
How We Protect You
Every aspect of how we handle your data is designed with one goal — keeping your information safe and under your control at all times.
Advanced-Grade Encryption
All data transmitted between your device and ex888 servers is protected by 256-bit SSL encryption. This means that even if someone intercepts your connection, the data they see is completely unreadable.
Strict Access Controls
Member personal data may only be accessed by ex888 staff who have received specific authorisation and have a legitimate professional need. All access is logged and automatically monitored to detect any unusual activity.
Secure Data Storage
All member data is stored on servers protected by multi-layer firewalls, intrusion detection systems (IDS), and regular backups. Our data centers comply with the internationally recognized ISO 27001 security standard.
No Sale of Data to Third Parties
Ex888 has never and will never sell, rent, or share your personal data with advertisers or third-party marketing companies. Your data belongs to you — we only use it for the purposes stated in this Privacy Policy.
Malaysia PDPA Compliance
Ex888 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This gives you the legal right to know what data we hold about you, request corrections, and under certain circumstances, request the deletion of your data.
Data Breach Notification
In the event of any security breach involving your data, ex888 will notify you within 72 hours via your registered email. We will also explain the steps taken to address the situation.
Ex888 ("we", "Platform") takes your privacy seriously. As an online gaming platform serving hundreds of thousands of members in Malaysia, we understand how important your trust is when it comes to handling your personal information.
This Privacy Policy is drafted to transparently and clearly explain how we collect, store, use, and protect your personal data when you register for and use ex888 services. This document also explains the rights you hold regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) 2010.
By registering an ex888 account or continuing to use our platform, you agree to the terms stated in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Ex888 only collects data necessary to provide you with a safe, responsible, and quality service. We do not collect excessive or irrelevant information beyond what is needed to operate our platform.
The categories of data we collect include:
Registration & Identity Data:
Financial & Transaction Data:
Platform Usage Data:
Biometric data such as fingerprints or facial recognition is not collected by ex888. Password information is stored in hashed form that cannot be decrypted by anyone, including our own staff.
Every piece of data we collect has a clear and legitimate purpose. ex888 does not use your data for purposes unrelated to platform operations without obtaining your prior consent.
The primary purposes for which we use your data are as follows:
Ex888 does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. However, there are limited situations where we need to share your data with external parties to enable the platform to function properly and comply with legal requirements.
Third parties that may receive your data include:
All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. ex888 is responsible for ensuring that all third-party partners meet data protection standards equal to or higher than our own.
Ex888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality and you may be unable to log in or use certain features normally.
Ex888 continuously invests in the latest security infrastructure to ensure your data is always protected. Security is not just an add-on feature for us — it is at the core of how we build and operate this platform.
Technical security measures we have implemented:
Ex888 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law.
Our data retention period guidelines:
Once the applicable retention period expires, your data will be securely deleted or anonymized in a way that can no longer be linked to your identity.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several clear rights regarding your personal data that we hold. ex888 is committed to making it easy for you to exercise these rights.
| Your Rights | Description | How to Use |
|---|---|---|
| Access | Right to know what personal data we hold about you | Contact customer support via email |
| Correction | Right to correct inaccurate or incomplete data | Update via account profile settings |
| Deletion | Right to request data deletion under certain circumstances | Submit a written request to the privacy team |
| Objection | Right to object to data processing for marketing purposes | Disable in your account notification settings |
| Mobile | Right to receive a copy of your data in machine-readable format | Contact our privacy team via email |
| Processing Restriction | Right to request a temporary restriction on the processing of your data | Contact customer support with your request details |
To exercise any of the above rights, contact our privacy team at [email protected]. We will respond to your request within 30 working days. In complex cases, this period may be extended to 60 days with notice to you.
If we discover or become aware that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian who believes your child has registered on our platform, please contact our support team immediately.
Ex888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer. You will be notified of any material amendments via email or a prominent notice on the platform's main page at least 14 days before they take effect.
The latest version of this Privacy Policy is always available on this page with an updated "Last Updated" date. Your continued use of the ex888 platform after any changes take effect will be considered as your acceptance of the amended terms.
If you have any questions, concerns, or wish to exercise your personal data rights, do not hesitate to contact us. Our Data Protection Officer (DPO) team is ready to assist you in Bahasa Malaysia.